Customer Support Center

Customer Support Center

Welcome to the Enneagram Global Summit Customer Support Center. This event is being presented by The Shift Network. We're excited to offer this incredible online gathering of leading experts and inspiring teachers — and we're also passionate about providing the best support possible to our participants. 

Please begin by reading through the following Frequently Asked Questions. If you don’t find the answer to your question(s) in the FAQs, please scroll down and click on the appropriate support link for additional assistance.

-How do I watch the summit sessions?

Starting on the morning of December 9, and for each day of the summit, that day’s materials will be released to you at Midnight Pacific. At day’s end, the next day’s materials will be released when the clock strikes midnight. You’ll access your collection of summit sessions through our Premium Access page, where you'll find the session recordings and PDF transcripts as they become available.

To access your collection: Visit the Premium Access page hereThis is your link to watch all the summit sessions. We recommend you bookmark this link for easy access. Enter your email address into the box (the email you used to register for the summit) and click the Sign In button. If you don't see the Sign In button, you're probably already signed in. (To confirm, click on the Enneagram Global Summit graphic under "My Summits.")

-How do I purchase the Enneagram Premier Bonus Library 2022?

You can purchase the Enneagram Premier Bonus Library 2022 by clicking here.

You can reach our online Customer Support here.

 

-I bought the Enneagram Premier Bonus Library 2022. How do I access my bonus materials?

If you've upgraded, you’ll have access to your collection through your Premium Access page, where you'll find the session videos — and exclusive bonuses as they become available.


To access your collection:

  1. Visit the Premium Access page here.
  2. Enter your email address into the box (the email you used to register for the summit) and click the Sign In button.
  3. If you don't see the Sign In button, you're probably already signed in. (To confirm, click on the Enneagram Global Summit graphic under "My Summits & Festivals.")

Once you're signed in, you can scroll down the page to see the materials that are available.

-Will Closed Captioning be available?

Closed Captioning will be available on session recordings. You've received transcripts of each session as part your purchase as well. If you have additional questions or need further help, please submit a support request by clicking here.

-Why does it say The Shift Network on my credit card statement or receipt?

The Enneagram Global Summit is presented to you by The Shift Network. For more information about The Shift Network, and to find out more about all the programs we offer, click here.

-How can I request a refund for my purchase of the Enneagram Wisdom Collection 2022?

For the most part, our customers are very happy with The Shift Network products they buy. However, when you upgrade, your purchase is backed by our complete money-back guarantee. If, for any reason, at any time within 30 days of the date on your receipt you decide the Enneagram Wisdom Collection 2022 is not right for you, just click here to request a full refund. We'll cheerfully refund your payment in full within five business days.

-Who is The Shift Network?

The Enneagram Global Summit is just one program of many produced by The Shift Network. We believe that we are one sacred family — united in our divinity and celebrating our diversity. Together, we can create heaven on earth through personal transformation and inspired action. We are all part of a wave of awakening consciousness, and we each have the power to make a real difference. Now is the time to discover and share your deepest gifts so we can evolve a peaceful, healthy, and sustainable world!

You can find out more about The Shift Network here.

-All other Customer Support questions:

For all other questions about this event, please click here or submit a support request by clicking here.

Thank you for visiting our Enneagram Global Summit Customer Support Center!

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