Welcome to The Enneagram Global Summit Support Center. This event is being presented by The Shift Network. We're excited to offer this incredible online gathering of trailblazing leaders, and we're also passionate about providing the best support possible to our participants. 

Please begin by reading through the following Frequently Asked Questions. If you don’t find the answer to your question(s) in the FAQs, please scroll down and click on the appropriate support link for additional assistance.

Where is the Program Schedule & Replays page?

Access the Program Schedule & Replays page.

How do I watch or listen to the live calls?

Day 3 of The Enneagram Global Summit will be delivered by video. Days 1, 2, 4, and 5 will be audio-only.

If you've already registered, we've emailed you information on how to join the summit via either video or webcast... and a phone number and a PIN code for audio-only. (Don't see it in your inbox? Please check your spam filter.)

You can watch The Enneagram Global Summit sessions (video will be on Day 3 only) over the internet — accessible on your computer, tablet or smartphone. Or you can listen to the audio only by phone:

The videos on Day 3 are streaming only. They are not downloadable.

 

Additional Audio Troubleshooting:

Our default audio player will work on most devices by clicking the yellow “Play” button. Make sure that the player is not muted by clicking the "max volume" speaker icon on the right side of the volume bar, and that the volume on your computer/device is turned up. If you’re still not hearing anything, then take one of the following steps and try the “Play” button again:

Additional Video Troubleshooting:

  • If your video becomes choppy (i.e. starts and stops), please pause the video, keep it paused for a full minute, and then resume playback.

  • If your video completely freezes, refresh the page in your web browser.

  • If neither of those solve the problem, try using a different web browser, or quit/restart your current browser.

How do I watch or listen to the free replays?

Day 3 of The Enneagram Global Summit will be delivered by video. Days 1, 2, 4, and 5 will be audio-only.

Videos and audios are posted on the Program Schedule & Replays page, usually within four hours after the live broadcast. Then they’re available to you for free replay for 48 hours. Click on the speaker’s name on the left, and the "Play video" or "Play audio" section will appear above the speaker’s bio on the right once the recording’s been posted.

The videos are streaming only. They are not downloadable.

NOTE: If you don’t see a video replay option, either the video is not posted yet, or the free playback window has expired. If you’ve had the Program Schedule & Replays web page open for a while, please refresh or reload the page to update it.

 

Additional Audio Troubleshooting:

Our default audio player will work on most devices by clicking the yellow “Play” button. Make sure that the player is not muted by clicking the "max volume" speaker icon on the right side of the volume bar, and that the volume on your computer/device is turned up. If you’re still not hearing anything, then take one of the following steps and try the “Play” button again:

Additional Video Troubleshooting:

  • If your video becomes choppy (i.e. starts and stops), please pause the video, keep it paused for a full minute, and then resume playback.

  • If your video completely freezes, refresh the page in your web browser.

  • If neither of those solve the problem, try using a different web browser, or quit/restart your current browser.

Where are my free Registration Bonuses?

You can find your Registration Bonus in the email we sent right after you registered for the summit. You can also find them here.

I need help purchasing The Enneagram Wisdom Collection 2019. Who do I contact?

You can purchase The Enneagram Wisdom Collection 2019 by clicking here.


You can reach our online Customer Support here: support.theshiftnetwork.com.


Or, phone our Order Department during the hours of 9:00am to 4:00pm Pacific, Monday through Thursday: (415) 223-7565.

I bought The Enneagram Wisdom Collection 2019… How do I access my recordings, downloads, and transcripts?

You’ll have lifetime access to your collection through your Premium Membership Downloads page, where you'll find the session videos, and exclusive bonuses as they become available.
To access your collection:

  1. Visit the Premium Membership page here.
  2. Enter your email address into the box (the email you used to register for the summit) and click the Sign In button.
  3. If you don't see the Sign In button, you're probably already signed in. (To confirm you can try clicking on an audio to see if it plays.)

Once you're signed in, you can scroll down the page to see the materials that are available.
If you haven’t upgraded and want to, you can visit The Enneagram Wisdom Collection 2019 page to order now.

Why does it say The Shift Network on my credit card statement or receipt?

The Enneagram Global Summit is presented to you by The Shift Network. For more information about The Shift Network, and to find out more about all the programs that we offer, click here.

How can I request a refund for my purchase of The Enneagram Wisdom Collection 2019?

For the most part, our customers are very happy with The Shift Network products they buy. However, when you upgrade, your purchase is backed by our complete money-back guarantee. If, for any reason, at any time within 60 days of the date on your receipt you decide The Enneagram Wisdom Collection 2019 is not right for you, just click here to request a full refund. We'll cheerfully refund your payment in full within five business days

Who is The Shift Network?

The Enneagram Global Summit is just one program of many produced by The Shift Network. We believe that we are one sacred family — united in our divinity and celebrating our diversity. Together, we can create heaven on earth through personal transformation and inspired action. We are all part of a wave of awakening consciousness, and we each have the power to make a real difference. Now is the time to discover and share your deepest gifts so we can evolve a peaceful, healthy, and sustainable world!

You can find out more about The Shift Network here.

All other Customer Support questions:

For all other questions about this event, please click here or submit a support request by clicking here.

Thank you for visiting our Enneagram Global Summit Customer Support Center!

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